Frequently Asked Questions

Everything you need to know about your CHARCOAL experience.

What is the average shipping time for orders?

Standard domestic orders typically arrive within 3-5 business days. International shipping may take 7-14 business days depending on your location and customs processing.

How do I return or exchange an item?

We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

How do I find the right size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 1 hour of placement by contacting our customer support team.

Are your materials sustainably sourced?

At CHARCOAL, we prioritize ethical manufacturing. We use a mix of organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.